If you have any questions about our terms and conditions, please feel free to ask a customer service representative for clarification.


Credit Term Accounts

Payments

We require payments be made within 30 days from the date of the invoice upon approved credit application and Letter of Personal Guarantee. Please allow 30 days for credit application processing.

Delinquent Accounts

Delinquency may result in loss of KAT Wholesale Outdoor MYKE subsidy, loss of established credit terms, loss of trade discount, and/or delay in product shipment. Past due invoices will also accrue a finance charge of 1.5% monthly (18% annum) from due date.

Special Credit Terms

Special terms and/or increased credit limit may be issued on a case-by-case basis by the Controller at KAT Wholesale Outdoor. Contact the Controller prior to order placement for specific details.


COD Accounts

Payments

These accounts must prepay prior to scheduled delivery or before leaving KAT Wholesale Outdoor facilities with product. Visa, MasterCard, Discover, American Express, and debit cards are accepted for payment at all KAT Wholesale Outdoor locations for customer pick-up or COD orders.

Deposit

A deposit may be required to hold plant material for longer than 30 days from the date of order placement.


All Accounts

Return Check Charge

A $35 fee will be assessed for checks which result in insufficient funds. Credit terms (if any) may also be cancelled at the discretion of the Controller.

Claims

Errors in type, species, or color must be submitted within 48 hours of receipt. It is the responsibility of the buyer to inspect all plant material prior to unloading at point of delivery or at time of pick-up at a KAT Wholesale Outdoor facility. Under no circumstance will KAT Wholesale Outdoor be liable for any amount greater than the original price paid for merchandise. KAT Wholesale Outdoor shall not be responsible for consequential or special damages. Liability will not exceed the selling price of the materials purchased.

Returns

We strongly discourage returns so as to ensure and maintain the highest quality plant materials sold at KAT Wholesale Outdoor. At KAT Wholesale Outdoor's discretion, however, certain plant materials may be accepted for return. B&B trees and shrubs that have left the KAT Wholesale Outdoor facility or have been off-loaded at point of delivery are non-returnable. Contact a customer service representative within 24 hours of receipt of product to file a case number for a qualified return.

Restocking

A 25% fee will be assessed on all approved returns. B&B trees and shrubs are not eligible for return.

Preliminary Lien Notice

At the discretion of KAT Wholesale Outdoor, a preliminary lien notice may be required when delivering materials to a job site for an approved credit customer. If required, part or all of the following information and/or documents must be submitted:
Project name and location
Legal description of property

Tagging

We strongly encourage tagging product for future projects. Product may remain at KAT Wholesale Outdoor for up to two weeks. A 50% deposit is required to hold product beyond a two-week period. Failure to follow these requirements will result in the product being returned to inventory. Invoiced orders may be held for an extended period provided special arrangements have been made and approved with your customer service representative.

Deliveries

Schedule your delivery with the appropriate personnel. Orders must be submitted, processed, and tagged before 12:00 PM the day before the requested ship date. Limitations may also apply based on the availability of equipment and drivers. Same day deliveries are available based on the availability of equipment that day. Therefore, we cannot guarantee same-day delivery but we will do our best to meet your request.

Price and Availability

Products and services are subject to change at any time and without notice.