If you have any questions about our terms and conditions, please feel free to ask a customer service representative for clarification.

Credit Term Accounts


We require payments be made within 30 days from the date of the invoice upon approved credit application and Letter of Personal Guarantee. Please allow 30 days for credit application processing.

Delinquent Accounts

Delinquency may result in loss of KAT Wholesale Outdoor MYKE subsidy, loss of established credit terms, loss of trade discount, and/or delay in product shipment. Past due invoices will also accrue a finance charge of 1.5% monthly (18% annum) from due date.

Special Credit Terms

Special terms and/or increased credit limit may be issued on a case-by-case basis by the Controller at KAT Wholesale Outdoor. Contact the Controller prior to order placement for specific details.

COD Accounts


These accounts must prepay prior to scheduled delivery or before leaving KAT Wholesale Outdoor facilities with product. Visa, MasterCard, Discover, American Express, and debit cards are accepted for payment at all KAT Wholesale Outdoor locations for customer pick-up or COD orders.


A deposit may be required to hold plant material for longer than 30 days from the date of order placement.

All Accounts

Return Check Charge

A $35 fee will be assessed for checks which result in insufficient funds. Credit terms (if any) may also be cancelled at the discretion of the Controller.


Errors in type, species, or color must be submitted within 48 hours of receipt. It is the responsibility of the buyer to inspect all plant material prior to unloading at point of delivery or at time of pick-up at a KAT Wholesale Outdoor facility. Under no circumstance will KAT Wholesale Outdoor be liable for any amount greater than the original price paid for merchandise. KAT Wholesale Outdoor shall not be responsible for consequential or special damages. Liability will not exceed the selling price of the materials purchased.

Plant Material Return Policy

Returns of plant material are strongly discouraged to ensure only the highest quality plant materials are sold at KAT Wholesale Outdoor. Plant materials may be accepted for return only at the discretion of the Site Manager of the KAT location the material is being returned to. Ball and Burlap trees and shrubs that have left KAT Wholesale Outdoor facilities or have been off-loaded at the point of delivery may not be returned. Contact with a customer service or sales representative must be made within 24 hours of receipt of product to file a case for a qualified return. A re-stock fee of 25% will be assessed on all approved returns.

Hard Goods Return Policy

KAT Wholesale Outdoor will not accept hard good returns of partial pallets of natural stone or any product sold in bulk. KAT Wholesale Outdoor will accept hard good returns of unopened full pallets of product, undamaged drainage fittings and rolls of pipe, unopened and undamaged adhesives and sealers, full pallets of Pavestone products, and full, unopened pallets of Techo-Bloc products. A re-stock fee of 25% will be assessed on all approved returns.

Preliminary Lien Notice

At the discretion of KAT Wholesale Outdoor, a preliminary lien notice may be required when delivering materials to a job site for an approved credit customer. If required, part or all of the following information and/or documents must be submitted:
Project name and location
Legal description of property


We strongly encourage tagging product for future projects. Product may remain at KAT Wholesale Outdoor for up to two weeks. A 50% deposit is required to hold product beyond a two-week period. Failure to follow these requirements will result in the product being returned to inventory. Invoiced orders may be held for an extended period provided special arrangements have been made and approved with your customer service representative.


Schedule your delivery with the appropriate personnel. Orders must be submitted, processed, and tagged before 12:00 PM the day before the requested ship date. Limitations may also apply based on the availability of equipment and drivers. Same day deliveries are available based on the availability of equipment that day. Therefore, we cannot guarantee same-day delivery but we will do our best to meet your request.

Price and Availability

Products and services are subject to change at any time and without notice.